ISO/IEC 20000-2:2019
International Standard
Current Edition
· Approved on 19 August 2019
Information technology — Service management — Part 2: Guidance on the application of service management systems
Supplement Available! This document has the following supplement
ISO/IEC 20000-2:2019/Amd 1:2020
ISO/IEC 20000-2:2019 Files
English 70 Pages
Current Edition
93.76 OMR
ISO/IEC 20000-2:2019 Scope
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
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