GSO ISO/IEC 20000-2:2024

ISO/IEC 20000-2:2019
Gulf Standard   Current Edition · Approved on 14 October 2024

Information technology — Service management — Part 2: Guidance on the application of service management systems

Information Sector
Other services
Information technology (IT) in general

GSO ISO/IEC 20000-2:2024 Files

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GSO ISO/IEC 20000-2:2024 Scope

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

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