ISO 21800:2025

International Standard   Current Edition · Approved on 12 December 2025

Guidance for organizations to increase consumer understanding of online terms and conditions

ISO 21800:2025 Files

English 11 Pages
Current Edition
OMR 32.7

ISO 21800:2025 Scope

This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs).

This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.

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