ISO 32122:2025
International Standard
Current Edition
·
Approved on
10 March 2025
Transaction assurance in E-commerce — Guidance for offering online dispute resolution services
ISO 32122:2025 Files
English
14 Pages
Current Edition
OMR
48.06
ISO 32122:2025 Scope
This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.
NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.
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