ISO 11367:2025
International Standard
Current Edition
·
Approved on
11 February 2025
Service excellence — Principles and model for public service organizations
ISO 11367:2025 Files
English
34 Pages
Current Edition
75.04 OMR
ISO 11367:2025 Scope
This document establishes the principles of public service excellence and gives guidance on a public service excellence model.
This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.
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