ISO 24510:2024

International Standard   Current Edition
· Approved on 24 January 2024 ·

Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users

Sewage water
Including sewage water disposal and treatment
Services for consumers
Including hotels, restaurants, washing, cleaning, removals, funerals, real estate, vehicle repair and servicing, furniture removals, services for elderly, sheltered housing services for elderly, sheltered housing, etc.

ISO 24510:2024 Files

null Pages
Current Edition

ISO 24510:2024 Scope

This document specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users’ needs and expectations and how to assess whether these are being met.

The following are within the scope of this document:

     the definition of a language common to the different stakeholders;

     the definition of key elements and characteristics of the service to users;

     the objectives for the service with respect to users’ needs and expectations;

     guidelines for satisfying users’ needs and expectations;

     assessment criteria for service to users;

     introduction to performance indicators;

     examples of performance indicators.

The following are outside the scope of this document:

     methods of design and construction of drinking water and wastewater systems;

     the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting;

     topics relating to the system inside buildings.

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