ISO 5665:2024

International Standard   Current Edition
· Approved on 19 April 2024 ·

Consumer incident investigation — Requirements and guidance

Services for consumers
Including hotels, restaurants, washing, cleaning, removals, funerals, real estate, vehicle repair and servicing, furniture removals, services for elderly, sheltered housing services for elderly, sheltered housing, etc.

ISO 5665:2024 Files

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Current Edition

ISO 5665:2024 Scope

This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers.

NOTE 1       These incidents can occur anywhere.

This document is applicable to any person or any organization of any size, whether it is public, private or community-based.

NOTE 2       This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.

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