ISO 23592:2021
International Standard
Current Edition
·
Approved on
17 June 2021
Service excellence — Principles and model
ISO 23592:2021 Files
English
22 Pages
Current Edition
63.26 OMR
ISO 23592:2021 Scope
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
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