GSO ISO 10004:2024
ISO 10004:2018
Gulf Standard
Current Edition
·
Approved on
25 April 2024
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
GSO ISO 10004:2024 Files
English
35 Pages
Current Edition
Reference Language
75.07 OMR
GSO ISO 10004:2024 Scope
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
Best Sellers From Management Systems Sector
GSO ISO/IEC 17065:2015
ISO/IEC 17065:2012
Gulf Standard
Conformity assessment -- Requirements for bodies certifying products, processes and services
OS GSO ISO/IEC 17065:2015
ISO/IEC 17065:2012
Omani Standard
Conformity assessment -- Requirements for bodies certifying products, processes and services
OS GSO ISO 56002:2022
ISO 56002:2019
Omani Standard
Innovation management — Innovation management system — Guidance
GSO ISO 56002:2022
ISO 56002:2019
Gulf Standard
Innovation management — Innovation management system — Guidance
Recently Published from Management Systems Sector
GSO ISO 45003:2025
ISO 45003:2021
Gulf Standard
Occupational health and safety management — Psychological health and safety at work — Guidelines for managing psychosocial risks
GSO ISO/TS 31050:2025
ISO/TS 31050:2023
Gulf Standard
Risk management — Guidelines for managing an emerging risk to enhance resilience
GSO ISO 56001:2025
ISO 56001:2024
Gulf Standard
Innovation management system — Requirements
GSO ISO/TR 59032:2025
ISO/TR 59032:2024
Gulf Standard
Circular economy — Review of existing value networks