GSO ISO 10004:2024
ISO 10004:2018
Gulf Standard
Current Edition
·
Approved on
25 April 2024
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
GSO ISO 10004:2024 Files
English
35 Pages
Current Edition
Reference Language
70.84 OMR
GSO ISO 10004:2024 Scope
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
Best Sellers From Management Systems Sector
GSO ISO 56002:2022
ISO 56002:2019
Gulf Standard
Innovation management — Innovation management system — Guidance
GSO ISO/IEC 17065:2015
ISO/IEC 17065:2012
Gulf Standard
Conformity assessment -- Requirements for bodies certifying products, processes and services
OS GSO ISO/IEC 17065:2015
ISO/IEC 17065:2012
Omani Standard
Conformity assessment -- Requirements for bodies certifying products, processes and services
GSO ISO 37000:2023
ISO 37000:2021
Gulf Standard
Governance of organizations — Guidance
Recently Published from Management Systems Sector
GSO ISO 10008:2024
ISO 10008:2022
Gulf Standard
Quality management
— Customer satisfaction
— Guidance for business-to-consumer electronic commerce transactions
GSO ISO/IEC TS 17021-10:2024
ISO/IEC TS 17021-10:2018
Gulf Standard
Conformity assessment
— Requirements for bodies providing audit and certification of management systems
— Part 10: Competence requirements for auditing and certification of occupational health and safety management systems
GSO ISO 30405:2024
ISO 30405:2023
Gulf Standard
Human resource management — Guidelines on recruitment
GSO ISO 30434:2024
ISO 30434:2023
Gulf Standard
Human resource management — Workforce allocation