GSO ISO 10004:2024
ISO 10004:2018
Gulf Standard
Current Edition
·
Approved on
25 April 2024
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
GSO ISO 10004:2024 Files
English
35 Pages
Current Edition
Reference Language
65.37 OMR
GSO ISO 10004:2024 Scope
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
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