OS GSO ISO 10004:2024
ISO 10004:2018
Omani Standard
Current Edition
·
Approved on
25 April 2024
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
OS GSO ISO 10004:2024 Files
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OS GSO ISO 10004:2024 Scope
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
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